Return and Refund Policy

At Avennura, we want every order to arrive as expected and every customer to feel confident purchasing from us. If you are not satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions below.

30-Day Return Policy

Eligible products may be returned within 30 days of the confirmed delivery date.

To qualify for a standard return, the product must be unused, unopened, and in its original condition and packaging. Any safety seals or protective packaging must remain intact.

Returns requested more than 30 days after delivery are not eligible for a refund unless otherwise required by applicable law.

Return Eligibility

To qualify for a standard return, the following conditions must be met:

• The return request is submitted within 30 days of delivery.
• The product has not been opened, used, consumed, or altered.
• Any original safety seal remains intact.
• The product is in its original packaging and original condition.
• A valid Avennura order number or other proof of purchase can be provided.

For health, hygiene, and product safety reasons, opened or used dietary supplements are generally not eligible for return. This restriction does not apply when a product arrives damaged, defective, incorrect, or otherwise affected by an issue attributable to Avennura or our fulfillment process.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at hello@avennura.com as soon as possible.

To help us resolve the issue efficiently, we may ask for photographs of the product, packaging, shipping label, or other information related to the order.

If we confirm that the issue resulted from an incorrect, damaged, defective, or otherwise improperly fulfilled item, Avennura will cover the applicable return shipping costs. You will not be required to pay return shipping for an error that is our responsibility.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution at no additional cost to you.

Starting a Return

To request a return, contact our Customer Care team at hello@avennura.com and include your order number, the product you would like to return, and the reason for your request.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return destination.

Please do not send products back without first receiving return authorization from Avennura, as unauthorized returns may not be accepted or eligible for a refund.

Return Shipping

If a return is due to an incorrect, damaged, defective, or improperly fulfilled product, Avennura will cover the return shipping cost.

For standard returns that are not related to an error on our part, the customer is responsible for the cost of returning the product.

Original shipping charges are generally non-refundable unless the return is the result of an error attributable to Avennura or unless otherwise required by applicable law.

Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5 to 10 business days for your bank, card issuer, or payment provider to process and post the refund after it has been issued. Processing times may vary by financial institution.

Non-Returnable Items

Unless the product arrived damaged, defective, incorrect, or otherwise qualifies for an exception under this policy, the following items are not eligible for return:

• Products that have been opened or used.
• Products with a broken or removed safety seal.
• Products that are not in their original condition or packaging.
• Products returned more than 30 days after delivery.
• Gift cards or other non-physical products.

Exchanges

We do not currently offer direct exchanges for standard returns. If you would like a different product, please request a return for the eligible item and place a new order.

If you received an incorrect, damaged, or defective item, we may provide a replacement directly as part of resolving the issue.

Questions

If you have questions about a return, refund, or an issue with your order, please contact our Customer Care team at hello@avennura.com.

Avennura is operated by Noventra Global LLC.
1001 S Main St, Ste 600
Kalispell, MT 59901
United States