Refund policy

We want every order to arrive as expected and every customer to feel confident trying our formulas. This policy explains our 30-Day Money-Back Guarantee, how to return unopened products, and what we do if something arrives damaged or incorrect.

At a glance

  • Opened your first order and it is not right for you? We refund one opened unit per formula, no return needed. Email us within 30 days of delivery.
  • Extra units still sealed? We refund each unopened unit once it is returned within 30 days of delivery.
  • Damaged, defective or incorrect order? We send a free replacement or a full refund. Tell us within 7 days of delivery.

30-Day Money-Back Guarantee

Feel it or it's free. Try your first order for up to 30 days. If a formula is not right for you, email hello@avennura.com within 30 days of the confirmed delivery date and include your order number.

There are no forms to fill in, we will not ask you to justify your request, and you do not need to send the opened product back. If you would like to tell us what did not work, we read every note, but it is entirely optional.

What the guarantee covers

  • One opened unit (one tin, bottle or bag) per formula, refunded at the price you actually paid for that unit after any discounts.
  • Your first order of each formula, placed on avennura.com.
  • One guarantee claim per formula per customer. Orders that share a name, email address, shipping address or payment method are treated as the same customer.

Bundles and multi-unit orders

  • If you ordered more than one unit of the same formula, such as a 2-tin or 3-tin bundle, the guarantee refunds your first opened unit.
  • Additional units can be refunded at the price paid for them when they are returned unopened, with the safety seal intact and in their original condition, within 30 days of delivery. We will email you return instructions. Return shipping for these units is at the customer's cost.
  • Additional units that have been opened are not refundable.

Subscriptions

  • The guarantee covers the first delivery of each subscribed formula.
  • Later deliveries are not covered by the guarantee. You can skip, pause or cancel your subscription at any time before your next billing date from your account, and unopened later deliveries can be returned under our standard return policy below.

When the guarantee does not apply

  • Requests made more than 30 days after the confirmed delivery date.
  • Repeat orders of a formula you have already received a guarantee refund for.
  • Orders placed through other retailers, marketplaces or resellers.
  • Orders for which a payment dispute or chargeback has been opened. Please contact us first; we resolve guarantee requests faster than any bank dispute.
  • Requests that show signs of abuse or resale, including repeated claims across multiple accounts or addresses.

To process a guarantee request we may confirm that the order number and email address match our records. Approved guarantee refunds are issued within 5 business days of your email.

Standard returns of unopened products

Products that are unopened, unused and in their original condition and packaging, with the safety seal intact, may be returned within 30 days of the confirmed delivery date for a refund of the price paid.

  1. Email hello@avennura.com with your order number and the product you would like to return.
  2. Once your request is approved, we will send return instructions and the return address.
  3. Ship the product back. We issue your refund as soon as the return is received and checked.

Please do not send products back without our instructions, as unauthorized returns may not be accepted. For standard returns that are not caused by an error on our part, return shipping is at the customer's cost.

Damaged, defective or incorrect orders

Please check your order when it arrives. If a product is damaged, defective, incorrect or missing, email hello@avennura.com within 7 days of delivery with your order number and a photo of the item and its packaging.

Once we confirm the issue, we will send a free replacement or issue a full refund for the affected item, and we will cover any return shipping. This applies whether or not the product has been opened.

Refunds

Approved refunds are issued to the original payment method. After we issue a refund, please allow 5 to 10 business days for your bank or card issuer to post it. Shipping on avennura.com is free, so there are no shipping charges to refund.

Items that cannot be returned

Unless covered by the 30-Day Money-Back Guarantee or the damaged, defective or incorrect order section above, the following cannot be returned or refunded:

  • Opened products.
  • Products returned more than 30 days after delivery.
  • Products not in their original condition or packaging, or with a broken or removed safety seal.
  • Gift cards.

Exchanges

We do not offer direct exchanges. If you would like a different formula, request a refund under this policy and place a new order. If you received an incorrect, damaged or defective item, we may send a replacement directly as part of resolving the issue.

Contact us

Questions about a return, a refund or an order? Our Customer Care team is here to help at hello@avennura.com. Please include your order number in every message so we can help you quickly.

Avennura is operated by Noventra Global LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States