Our Commitment

We are committed to improving the accessibility of the Avennura digital experience and reducing barriers that may make it more difficult for customers to browse, understand, and shop our products.

Our Approach to Digital Accessibility

Accessibility is an ongoing part of how we think about the Avennura website, not a one-time project.

As our website evolves, we aim to consider accessibility across areas such as navigation, text readability, color contrast, images, forms, links, product information, interactive elements, and the overall shopping experience.

We use recognized accessibility guidance, including the Web Content Accessibility Guidelines, as a reference when evaluating and improving our digital experience.

What We Aim to Support

Our ongoing accessibility efforts may include improvements intended to support:

• clear and consistent website navigation;
• readable text and appropriate visual contrast;
• meaningful alternative text for important images where appropriate;
• keyboard-accessible navigation and interactive controls where reasonably supported;
• clear labels and instructions for forms and checkout-related interactions;
• descriptive links and understandable calls to action;
• product information presented in a clear and understandable format; and
• compatibility improvements for commonly used browsers, devices, and assistive technologies where reasonably possible.

Accessibility Is an Ongoing Process

Digital accessibility standards, technologies, browsers, devices, third-party applications, and assistive technologies continue to evolve.

For that reason, we continue to review and improve the Avennura experience over time rather than representing that every page, feature, or third-party integration will be free from accessibility barriers at all times.

If we become aware of an accessibility issue that affects the ability to use our website or obtain important product or order information, we will make reasonable efforts to review and address the issue.

Need Assistance?

We want to help you access the information you need.

If you experience difficulty accessing any part of the Avennura website, understanding product information, completing a purchase, or using a website feature, please contact our Customer Care team.

We will make reasonable efforts to provide the requested information or assistance through an accessible alternative where appropriate.

When Contacting Us

To help us understand and address an accessibility issue, please include as much relevant information as you are comfortable providing, such as:

• the page or feature where you experienced difficulty;
• a brief description of the issue;
• the device, browser, or assistive technology you were using, if relevant; and
• the information or action you were trying to access or complete.

Third-Party Content & Services

Certain features of the Avennura website may rely on third-party platforms, applications, payment services, embedded content, or other technologies that are not fully controlled by Avennura.

While we aim to select and use services that support a professional and accessible customer experience, the accessibility of third-party services may depend on the practices and technologies of the applicable provider.

If a third-party feature creates an accessibility barrier, please contact us and we will make reasonable efforts to assist with an alternative method where appropriate.

Feedback Helps Us Improve

Accessibility can be experienced differently by different people and technologies.

If you encounter a barrier or have a suggestion that could make the Avennura experience clearer or easier to use, we welcome your feedback.

Our Standard

A better experience is one that more people can use with confidence.

Accessibility Support

For accessibility assistance or to report a digital accessibility concern, contact Avennura Customer Care:

hello@avennura.com

We aim to respond to customer inquiries within 1–2 business days.