Order Support
Track Your Order
Once your Avennura order leaves our fulfillment network, we’ll send tracking information to the email address used at checkout so you can follow its journey to your door.
Step 01
Order Confirmed
After checkout, your order is confirmed and sent to our U.S. fulfillment network for preparation.
Step 02
Prepared for Shipment
Most orders are prepared for shipment within 1–5 business days.
Step 03
On the Way
Once shipped, standard U.S. delivery typically takes an additional 2–4 business days.
Where can I find my tracking number?
Your tracking information will be sent automatically to the email address associated with your order after the package has been transferred to the carrier.
If you do not see the email, please check your spam, junk, or promotions folders before contacting Customer Care.
Tracking information may take a short time to become active after the carrier first receives your package.
Has your tracking stopped updating?
Carrier scans do not always appear in real time. A package may continue moving through the carrier network even when tracking has not recently updated.
Weather, holidays, regional disruptions, and carrier volume may also occasionally affect tracking updates or delivery timing.
Your order may arrive in more than one package.
Some Avennura orders containing multiple products may be prepared from different fulfillment locations.
If this happens, your items may arrive separately and you may receive more than one tracking number.
You will not be charged additional standard shipping fees when an order is divided into multiple shipments.
Complimentary U.S. Shipping
Standard shipping is on us.
Eligible Avennura orders receive complimentary standard shipping within our supported U.S. shipping area, with no minimum purchase requirement.
Package marked delivered but not received?
If tracking shows your package as delivered but you cannot locate it, first check around the delivery location, with household members, building staff, or nearby areas where the carrier may have safely left the package.
If you are still unable to locate the shipment, contact Avennura Customer Care and we will help review the situation.
Think your order may be lost?
If your shipment has not arrived and tracking has not meaningfully updated beyond the expected delivery window, please contact us.
If an eligible shipment is confirmed to have been lost in transit, we will work with you to provide an appropriate replacement or refund at no additional cost.
Customer Care
Need help finding your order?
Send us your order number and the email address used at checkout. Our Customer Care team will help you review your shipment and available tracking information.
We aim to respond within 1–2 business days.