Customer Care
Frequently Asked Questions
Everything you need to know about Avennura products, orders, subscriptions, shipping, returns, manufacturing, and product quality.
Orders & Shipping
How long will my order take to arrive?
Most orders are prepared for shipment within 1–5 business days. Once shipped, standard U.S. delivery typically takes an additional 2–4 business days.
Processing and delivery estimates are not guaranteed arrival dates and may occasionally be affected by inventory availability, holidays, carrier delays, severe weather, or other circumstances outside our reasonable control.
Does Avennura offer free shipping?
Yes. Avennura offers complimentary standard shipping on eligible orders delivered within our supported U.S. shipping area. No minimum purchase is required.
Will I receive tracking information?
Yes. Once your order has been prepared and transferred to the carrier, tracking information will be sent to the email address associated with your order.
Can my order arrive in more than one package?
Yes. Some orders containing multiple products may be fulfilled from different locations and arrive in separate packages.
You will not be charged additional standard shipping fees if your order is divided into multiple shipments.
Can I change my shipping address after placing an order?
If you notice an address error, please contact hello@avennura.com as soon as possible.
We will make reasonable efforts to help, but once an order has entered fulfillment, we may no longer be able to change the delivery address.
Returns & Refunds
What is Avennura’s return policy?
Eligible products may be returned within 30 days of confirmed delivery.
For a standard return, products must be unused, unopened, in their original condition and packaging, and have any applicable safety seal intact.
Can I return an opened supplement?
For health, hygiene, and product safety reasons, opened or used dietary supplements are generally not eligible for standard returns.
This does not prevent us from assisting if a product arrived damaged, defective, incorrect, or was otherwise affected by a fulfillment issue.
What if my product arrives damaged or incorrect?
Contact us at hello@avennura.com and include your order number and, where possible, photographs of the product and packaging.
If we confirm that the issue resulted from an error attributable to Avennura or our fulfillment process, we will provide an appropriate replacement or refund and cover the applicable costs required to resolve the matter.
How long do refunds take?
Once an eligible refund has been approved and issued, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to post the funds to your account.
Subscribe & Save
How does Subscribe & Save work?
Certain Avennura products may be available through recurring subscription plans.
Unless another frequency is clearly shown at the time of purchase, subscription orders renew approximately every 30 days and your selected payment method is charged automatically for each recurring order.
Can I cancel my subscription?
Yes. There is no cancellation fee.
To cancel a subscription, email hello@avennura.com using the email address associated with your subscription.
Cancellation requests must be received before the next recurring order enters processing. Cancelling a subscription prevents future renewals but does not automatically refund an order that has already been processed or entered fulfillment.
Can I change my subscription frequency?
Where alternative frequencies are available, contact Customer Care at hello@avennura.com before your next recurring order enters processing.
Do subscription orders receive free shipping?
Eligible subscription orders receive complimentary standard shipping within our supported U.S. shipping area.
Products & Ingredients
Where can I find the ingredients in an Avennura product?
Ingredient information and Supplement Facts are provided on the applicable product page and physical product label.
We encourage customers to review the full ingredient list, serving information, directions, and warnings before use.
Where are Avennura supplements manufactured?
Our supplement collection is sourced through established U.S. manufacturing partners. Products are manufactured in the United States using domestically and globally sourced ingredients where applicable.
Manufacturing location and ingredient sourcing may vary by individual formula. Product-specific information should always be reviewed where provided.
Are Avennura products manufactured in FDA-registered facilities?
Our supplement manufacturing partners operate through FDA-registered facilities and represent that applicable products are manufactured in accordance with relevant U.S. dietary supplement requirements.
What does GMP mean?
GMP refers to Good Manufacturing Practice requirements used within supplement manufacturing to support areas such as production controls, cleanliness, consistency, documentation, and product quality.
Avennura sources supplements through manufacturing partners that represent their facilities as following applicable GMP requirements.
Quality & Testing
Are Certificates of Analysis available?
Product-specific quality documentation, including Certificates of Analysis, may be available for applicable products through our manufacturing partners.
If you would like to inquire about available documentation for a specific product, contact hello@avennura.com.
Does every Avennura product have exactly the same certifications?
No. Different formulas may be manufactured at different facilities and may have different certifications, testing procedures, ingredient sources, or product-specific documentation.
We believe quality information should be evaluated at the individual product level rather than applying claims to products for which they may not be relevant.
How does Avennura select products?
We evaluate products based on formulation, ingredient profile, manufacturing standards, available quality documentation, customer relevance, and how well each formula fits within our approach to everyday wellness.
FDA & Supplement Regulation
Are Avennura supplements FDA approved?
Dietary supplements are not subject to FDA premarket approval in the same way as pharmaceutical drugs.
Avennura does not represent or market its dietary supplements as FDA approved.
Our supplement partners represent that applicable products are manufactured through FDA-registered facilities and comply with relevant dietary supplement manufacturing and labeling requirements.
What is the difference between FDA registered and FDA approved?
An FDA-registered manufacturing facility is not the same as an FDA-approved product.
Registration relates to the facility and applicable regulatory obligations. It does not mean that the FDA has individually reviewed, approved, certified, or endorsed a dietary supplement.
Product Use & Safety
Can Avennura tell me which supplement I should take?
Our Customer Care team can provide general information about product ingredients, Supplement Facts, directions for use, and product availability.
We do not provide medical advice, diagnoses, or individualized treatment recommendations.
Should I speak with a healthcare professional before using a supplement?
You should consult a qualified healthcare professional if you are pregnant or nursing, take prescription or over-the-counter medication, have an existing medical condition, are preparing for surgery, have known allergies or sensitivities, or have questions about whether a dietary supplement is appropriate for you.
Can results vary from person to person?
Yes. Individual experiences may vary depending on factors such as diet, lifestyle, age, health status, medication use, genetics, and other individual circumstances.
Reviews and testimonials represent individual experiences and should not be interpreted as a guarantee of specific results.
These statements have not been evaluated by the Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.
Customer Care
Still have a question?
Our Customer Care team is here to help with orders, shipping, returns, subscriptions, product information, and general questions.
We aim to respond within 1–2 business days.