Subscribe & Save

Certain Avennura products may be available through our Subscribe & Save program.

Unless a different frequency is expressly stated at the time of purchase, subscription orders renew every 30 days.

Before completing your first subscription purchase, the applicable product price, subscription savings, recurring billing frequency, and other material terms will be displayed to you.

By completing a Subscribe & Save purchase, you agree to the recurring billing terms described at checkout and in this Subscription Policy.

Automatic Renewal

Your subscription will automatically renew at the selected frequency until you cancel it.

For subscriptions scheduled every 30 days, a new recurring order will generally be created approximately every 30 days from the applicable subscription billing date.

By enrolling in Subscribe & Save, you authorize Avennura and our authorized payment service providers to charge your selected payment method automatically for each recurring subscription order.

You do not need to place a new order manually for each renewal.

Subscription Pricing

The applicable subscription price and any Subscribe & Save savings will be displayed before you complete your purchase.

Promotional codes, introductory discounts, gifts, or special offers applied to your first subscription order may apply only to the initial order unless the offer expressly states otherwise.

Future recurring orders will be charged at the subscription price applicable at the time the renewal is processed.

There is no separate membership or subscription fee for participating in Avennura Subscribe & Save. You pay only for the products included in your recurring order, together with any applicable taxes or other charges disclosed to you.

Complimentary U.S. Standard Shipping

Eligible Avennura subscription orders receive complimentary standard shipping to supported addresses within the United States.

There is no minimum purchase requirement for complimentary standard shipping on eligible subscription orders.

Shipping availability, destination restrictions, processing times, carrier transit times, and other delivery conditions remain subject to our Shipping Policy.

Recurring Billing

Your selected payment method will be charged when each recurring subscription order is processed.

By purchasing a subscription, you authorize our authorized payment providers to securely store or use your payment credentials for the purpose of processing recurring charges associated with your subscription.

You are responsible for ensuring that your billing and payment information remains accurate and current.

Failed Payments

If we are unable to process a recurring payment, we or our payment or subscription service provider may attempt to process the payment again or contact you for updated payment information.

An affected subscription order may be delayed, suspended, or cancelled if payment cannot be successfully completed.

Products will not be fulfilled until the applicable payment has been successfully processed.

Managing Your Subscription

If you would like to make a change to an active Avennura subscription, please contact our Customer Care team at hello@avennura.com.

Depending on the subscription and product availability, our team may be able to assist you with:

• Changing your delivery frequency.
• Updating your shipping information.
• Updating information associated with your subscription.
• Skipping an upcoming eligible order.
• Pausing future subscription orders where available.
• Cancelling future subscription renewals.

Please contact us before your next recurring order enters processing. Once an order has begun processing, requested changes will generally apply beginning with the following subscription cycle.

Changing Your Delivery Frequency

Where an alternative subscription frequency is available, you may request a change by emailing hello@avennura.com.

Please include the email address associated with your subscription and, where available, your most recent order number.

Frequency changes must be requested before the next recurring order enters processing. Changes requested after processing has begun will generally apply to the following renewal cycle.

Skipping or Pausing an Upcoming Order

Where available, you may request to skip or pause an upcoming subscription order by contacting Customer Care at hello@avennura.com.

Requests must be received before the applicable recurring order enters processing.

Skipping or pausing an order does not automatically cancel your subscription. Unless your subscription is cancelled, future recurring billing may resume according to the applicable subscription schedule.

Cancelling Your Subscription

You may cancel your Avennura subscription at any time by contacting our Customer Care team at hello@avennura.com.

To help us locate your subscription efficiently, please contact us using the email address associated with your subscription and include your name and, where available, your most recent order number.

There is no fee to cancel an Avennura subscription.

Cancellation requests must be received before the next recurring order enters processing.

Once a recurring order has already been processed, charged, or entered fulfillment, we may no longer be able to cancel that specific order.

If your cancellation request is received after an order has entered processing, the cancellation will apply to future renewals. No additional recurring orders will be created after the cancellation becomes effective.

Cancelling your subscription does not automatically create a refund for an order that has already been processed or fulfilled.

Orders Already in Processing

We begin preparing recurring orders after successful payment processing.

Once an order has entered fulfillment, changes or cancellation of that specific shipment may no longer be possible.

Cancelling your subscription at that stage will prevent future renewal orders but will not automatically reverse the current transaction.

After delivery, eligible products may qualify for return in accordance with our Return and Refund Policy.

Returns and Refunds

Subscription orders are subject to the same Return and Refund Policy applicable to eligible one-time purchases.

For a standard return, products must meet the applicable return requirements, including our requirements concerning the return period, unused condition, unopened packaging, original packaging, and intact safety seals.

Cancelling a subscription does not, by itself, qualify a previously processed recurring order for a refund.

If a subscription order arrives damaged, defective, incorrect, or otherwise affected by an error attributable to Avennura or our fulfillment process, please contact us at hello@avennura.com.

If we confirm that the issue resulted from an error on our part or our fulfillment process, Avennura will cover the applicable shipping or other reasonable costs required to resolve the matter.

Product Availability

Subscription products remain subject to inventory and availability.

If a subscribed product becomes temporarily unavailable, we may delay or skip the affected renewal, contact you regarding available options, or take another reasonable action necessary to manage the subscription.

If a subscribed product is permanently discontinued, we may cancel the affected subscription and notify you.

We will not intentionally substitute a materially different product without appropriate notice or authorization where required.

Changes to Subscription Pricing

Subscription prices may change from time to time because of changes in product costs, formulations, manufacturing, supply conditions, or other business circumstances.

Where required by applicable law, we will provide appropriate notice before a material price change is applied to an active subscription.

You may cancel your subscription before the revised price takes effect by contacting hello@avennura.com.

Shipping and Delivery

A subscription renewal date or billing date is not a guaranteed delivery date.

Each recurring order must be processed and prepared before shipment. Subscription shipments remain subject to the processing times, carrier transit times, destination restrictions, and other conditions described in our Shipping Policy.

Inventory interruptions, holidays, severe weather, carrier delays, or circumstances outside our reasonable control may occasionally affect delivery timing.

Accurate Contact and Shipping Information

You are responsible for providing and maintaining an accurate email address, shipping address, billing information, and other information associated with your subscription.

If you entered an incorrect or misspelled email address, shipping address, or other account information, please contact hello@avennura.com as soon as possible.

We will make reasonable efforts to assist with corrections submitted before the affected order enters fulfillment.

Subscription Communications

We may send service-related communications regarding your subscription, including payment notifications, recurring order confirmations, shipping updates, requested changes, product availability notices, and cancellation confirmations.

These transactional communications are necessary to administer your subscription and are separate from promotional marketing communications.

Our Right to Suspend or Cancel a Subscription

Avennura may suspend or cancel a subscription where reasonably necessary, including because of prolonged product unavailability, product discontinuation, failed payment, suspected fraudulent activity, misuse of promotional offers, violation of our Terms of Service, regulatory considerations, or other legitimate operational reasons.

Where appropriate, we will make reasonable efforts to notify you of a material change affecting your active subscription.

Changes to This Subscription Policy

We may update this Subscription Policy from time to time to reflect changes to our products, subscription program, fulfillment practices, technology, business operations, or applicable legal requirements.

Where required by applicable law, we will provide appropriate notice of material changes affecting active subscriptions.

Subscription Support

To change, skip, pause, or cancel a subscription, or for questions regarding recurring billing or an upcoming subscription order, please contact our Customer Care team.

hello@avennura.com

Avennura
Operated by Noventra Global LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States